Digital collaboration with suppliers

• Click the “Get Started” link in the invitation email
• Choose between “Use existing account” (if you already have an SAP Business Network account) or “Create new account”
• For new registrations: Fill out all required fields, accept the Terms of Use, and click “Create Account”
• Activate your account using the confirmation link in the email
• Complete your company profile and configure order forwarding

Helpful links:

• Enterprise Account Introduction Video
• Standard Account Introduction Video

• Check your SPAM/Junk Mail folder, as emails from noreply@us.bn.cloud.ariba.com may be blocked
• Contact your voestalpine contact person to have the invitation resent
• Alternatively, you can register directly on the Supplier Registration page and provide your Business Network ID (ANID) to voestalpine
• Make sure that the email address support@ariba.com is on your whitelist
• Here you will find additional information and the link to the Help Center: Support for Suppliers

• Standard Account: Basic features such as receiving orders, sending invoices, and tracking order status
• Enterprise Account: Advanced features such as centralized management of all orders and invoices, real-time reports, and improved cash flow forecasts
• Enterprise Accounts also offer integration options with your ERP system via the SAP Ariba Cloud Integration Gateway
• The decision depends on your transaction volume and the features you need
• For more information, visit: Difference Between Standard Account and Enterprise Account

• Standard accounts are free to use
• Enterprise accounts include free transactions up to $50,000 and 5 documents per customer relationship
• Once these thresholds are exceeded, a subscription is activated
• Fees are set by SAP and are based on transaction volume
• Detailed fee information can be found in SAP's Account and Pricing Guidelines

Additional links:

Information on the fee model

You will either receive an invitation or you will need to take action via email based on the first interactive order.

You can find instructions in the video demonstration: SAP Video - Connect with Your Customer (PO Invitation)

• Account registration and email confirmation
• Completing the company profile with all required information
• Configuring electronic order routing
• Setting up billing and notification settings
• Creating user roles and permissions for additional employees
• Completing any enablement tasks assigned by the customer

• Video tutorials for order confirmations are available on the SAP Business Network
• Detailed step-by-step instructions can be found in the Help Center under “Order Confirmation” and “Send Invoice”
• Access training resources via the question mark icon in the upper right corner of your account
• The SAP Community page for Suppliers offers additional tools and tips

Additional links to the learning portal:

Video: Create an Order Confirmation (Header Level)

Video: Create an Order Confirmation (Line Item Level)

Video: Create a Shipping Notification

Video: Create an Invoice

Enterprise accounts: Suppliers are assigned dedicated supplier onboarding specialists.

General:

• Before logging in: Visit the SAP Help Portal or use the live chat
• After logging in: Click “Get Support”
• For direct support: Use “Contact Support” in the left-hand menu
• If you have login issues: Use the “Forgot Username or Password” feature on the login page

You are seeing this message because the username you entered is already associated with a supplier account in SAP Business Network, SAP Business Network Discovery, or SAP Business Network Sourcing. You can still register a new user account, but the new username must be unique to meet Ariba’s system requirements.

SAP Business Network requires that all usernames follow the format of an email address. However, this does not have to be an actual valid email address. Example: If the username example@ariba.com is not accepted, you can use example1@ariba.com instead.

You can create up to 250 different users for each type of SAP Business Network account.

For more instructions, see the SAP Help Portal.

• No, you can use your existing account—a single account can be linked to multiple customers
• Share your Business Network ID (ANID) with voestalpine so they can send a Trading Relationship Request
• Accept the Trading Relationship Request in your account settings under “Customer Relationships”
• All existing customer relationships will remain unchanged

• Go to “Getting Started” > “Configure order preferences” > “Electronic order routing”
• In the “New orders” section, select your preferred routing method (email or ERP integration)
• For email routing: Verify the correct email address and enable “attach PDF document in the message”
• For Enterprise accounts: Configure integration with your ERP system via the Cloud Integration Gateway

For more information, see Video: Configure Forwarding Notifications (Purchase Orders)

• Click on the activation link you received in the TRR email from voestalpine
• Select “Use existing account” and log in with your credentials
• After logging in: Go to [User Initials] > ‘Settings’ > “Customer Relationships”
• If the relationship is displayed as “Pending,” check the box and click ‘Accept’
• To automatically accept future relationships, enable “Automatically accepted”

For more information, see Video: Accepting a Trading Relationship

Once all outstanding fees have been paid and your customers agree to use a Standard Account, you can downgrade your account with the assistance of our Customer Support. This decision is made on a case-by-case basis.

You can configure up to 5 email addresses for purchase order notifications and 3 email addresses for invoice notifications. Additionally, you can further customize your PO notifications based on the customer relationship (click here for the manual).

We recommend using a general mailbox or the administrator’s email address for notifications. You can change the email address at any time. To do so, log in to your account and go to Settings > Electronic Order Routing to update the email address.

First, you need to check internally which accounts are active and actually in use. An account can only be deactivated (closed) by the account administrator.

For further assistance, please contact Customer Support via the Help Center.

If you want to access your existing account, you can request a password reset for your registered username via the following page: https://supplier.ariba.com (SAP Business Network, SAP Business Sourcing, or SAP Business Contracts). To do so, click “Forgot username” or “Forgot password” on the login page.

To update your email address, username, contact information, preferred language, time zone, or currency in your account, follow these steps:

1. Click the icon in the top-right corner and select “My Account” from the menu.
2. Edit the desired fields.
3. Click “Save”.

If you change your email address, be sure to click the link in the confirmation email sent to the new email address.

Additional information:

Usernames must be unique and cannot be reused. They must also be formatted like an email address, but do not need to be a valid email address.

Example: If the username test@ariba.com is not accepted, try, for example, test1@ariba.com.

We also recommend checking your account’s notification settings to ensure that the correct email address is being used.

For more information, see the relevant article in the Help Center.

No, only one person can be designated as the account administrator. However, sub-users can be granted full permissions, allowing them to access nearly all areas of the account—with the exception of user management. Only the account administrator can manage users and roles.

Additional information: If you are currently an administrator, you can transfer the administrator role to another user in your company’s account. If you need to become an administrator yourself, please contact the current account administrator to have the role reassigned accordingly.

• If the account administrator is still employed by your company: This person can assign the administrator role to another user or update the user information to reflect another person.
• If the account administrator is no longer with the company, but you have access to the registered email address:
1. On the login page, use the “Forgot username” or “Forgot password” links to request a password reset.
2. Once you have access to the account, you can transfer the administrator role or assign the administrator account to yourself.
• If the account administrator is no longer with the company and you do not have access to the registered email address: Contact SAP Business Network Customer Support via the Help Center to change the administrator. You must provide the account’s ANID number, the name of the registered administrator, and the associated email address.

The administrator role can be transferred in various ways, depending on how the account and its sub-users are currently configured.

To transfer the administrator role to an existing user:

1. Click the account settings icon in the top-right corner > Settings > Users.
2. Select the user you want to make the new administrator.
3. Click “Set as Administrator.”
4. Select a new role for your own user account and click “Assign.”
5. Click “OK” to transfer the administrator role.

To update the account information:

1. Click the account settings icon in the top right corner > My Account.
2. In the User Account Information section, update the details for the new administrator. Pay particular attention to:
• Username
• Full Name
• Email Address
• Contact Information
3. Click “Save”.

After completing either of these options, you should also verify that all email notification settings have been updated correctly. This includes the settings for which email address orders are sent to, if the account is used for orders and invoices.

For operational collaboration with suppliers, voestalpine uses the SAP Business Network (formerly SAP Ariba).

If you are a vendor, go to https://supplier.ariba.com and click “Supported browsers and plugins” in the bottom right corner to view a list of currently supported browsers. Then click “Supported Browsers”.

voestalpine uses SAP solutions to digitize, standardize, and streamline its collaboration with suppliers. The goal is to ensure transparent, seamless, and future-proof management of procurement processes.

By using the SAP Business Network, both parties benefit from faster processes, higher data quality, improved traceability, and reduced manual effort.

The SAP Business Network uses the secure Hypertext Transfer Protocol (HTTPS) for all communication between procurement applications, suppliers, and the SAP Business Network. If you suspect that your account has been compromised, please contact SAP Business Customer Support via the Help Center.

The SAP Business Network is fully GDPR-compliant. For more information, visit the Help Center.

Please visit https://supplier.ariba.com or log in to your account. At the bottom right of the page, you will find a link to the “Terms of Use,” which you can download.

You can create an invoice directly from the purchase order (known as a “PO flip”). To do this, open the relevant purchase order and click “Create Invoice.” The invoice fields will be automatically populated with data from the purchase order. Then, if necessary, fill in any missing required fields (marked with an *) and click “Next > Submit.”
Invoice creation may be restricted by your buyer’s rules. If the option is not available, you may need to complete other tasks first, or contact your buyer for further information.

If invoices are part of your customer's project and your customer allows attachments, you can add your internal invoice as a PDF file to the SAP Business Network invoice. You can find a video demo on NON-PO invoices here: SAP Video - Create an Invoice Without a Purchase Order