MESSAGING HUB is the central point for all operational and fault messages in rail operations. The module ensures a streamlined and automated notification management process – from initial report and processing all the way to resolution – and ensures that no message is lost. All information, whether from train crews, sensors, or service teams, is consolidated, routed to the responsible parties, and documented in a seamless, traceable manner, including feedback to the original reporter. This minimizes disruptions in rail traffic, shortens response times, and increases operational safety.
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*Additional module: MESSAGING HUB APP
With the MESSAGING HUB APP, damages, malfunctions, and other operational incidents on rail vehicles can be reported easily and from any location – conveniently via smartphone or tablet. The app provides vehicle-related master data, including standard restrictions and a catalog of irregularities, and supports train drivers, train attendants, and machine operators in creating reports quickly and easily. The app also supports GPS location data, photo attachments, and status updates to ensure that pending reports remain transparent. This contributes to enhanced safety, improved communication, and efficient fault management.