2024 Customer Satisfaction Survey

A clear vote of confidence

On behalf of the voestalpine Steel Division, the independent opinion research institute IMAS International has once again assessed customer satisfaction in the automotive segment. The outcome is impressive: We are very pleased about the very positive report and thank you very much for your confidence in our products and services.

The survey shows that we score particularly well in key areas such as quality, reliability, timeliness and problem-solving expertise. This feedback confirms our commitment to deliver the best solutions to our customers each and every day.

The results in detail

• 60% of the survey participants in the Automotive segment are very satisfied with the voestalpine Steel Division, and about 30% are satisfied.
• In the eyes of the customers surveyed, the core competencies in the voestalpine Steel Division are: high-quality steel, strong loyalty to delivery deadlines, excellent technical support and problem-solving expertise.
• 85% of the survey participants rate the innovation competence in the voestalpine Steel Division better than that of their next most important steel supplier.
• Nearly 70% of the survey participants rate sustainability competence in the voestalpine Steel Division better than that of their next most important steel supplier. 
• In all of the nine digitalization aspects surveyed, satisfaction in the voestalpine Steel Division is high, especially with regard to customer support during processing, digital data exchange, delivery and logistics.

The results confirm that our services and core competencies meet the expectations of our customers. We are particularly proud of this, but we also view it as an incentive to continually develop our strengths and remain a reliable partner in the future.

Ready for new challenges

Your honest feedback is a valuable driver for us to continue to improve. Our objective is clear: We want to work together with you to shape the future of mobility in an innovative and sustainable partnership.