Effective Date: 01/11/2026
Last Updated: 01/11/2026
voestalpine High Performance Metals India Pvt. Ltd., having its office at 303/304, Shelton Cubix, Plot No. 87, Sector 15, CBD Belapur, Navi Mumbai – 400 614, Maharashtra, India (hereinafter referred to as “we,” “us,” or “our”), is committed to protecting your privacy.
This Privacy Policy describes how we collect, use, process, store, and protect personal data obtained through our webshop (“Platform”) and through your interactions with us, including communications, enquiries, newsletter subscriptions, and other related activities (collectively, “Activities”).
This Privacy Policy is structured in a question-and-answer format for ease of understanding. We may update this Privacy Policy from time to time.
We may collect personal information that you voluntarily provide to us when you use our Platform or interact with us. We may also collect certain technical information automatically when you visit our Platform, including through cookies and analytics technologies.
The information we collect may include the following:
a. Contact Information: Your name, email address, telephone number, postal address, and other contact details that you voluntarily provide when contacting us or subscribing to our communications;
b. Communication Information: Information contained in enquiries, feedback, correspondence, newsletter subscriptions, and other communications that you send to us;
c. Subscription Information: Information you provide when subscribing to our newsletters or requesting updates and other communications from us.
a. Internet and Device Information: Your IP address, browser type, operating system, device information, and other technical information made available when you access our Platform.
b. Website Usage Information: Information about your interactions with our Platform, including pages visited, files accessed, browsing activity, and other usage data.
c. Cookies: When you visit this website, information (“cookies”) that allows the website to recognize you during later visits is stored on your computer. This allows the website to be adjusted optimally to your interests. If you do not consent to the storage of cookies on your computer, please deactivate the use of cookies in your browser settings. Please note, however, that if you do this, you may not be able to use the full functionality of this website.
Our Platform uses Google Analytics, a web analytics service provided by Google, to help us understand how visitors use our website and to improve its performance.
Google Analytics may use cookies and similar technologies to collect information about your website usage. This information may include your IP address, browsing activity, and interactions with our Platform. Such information may be transmitted to and stored on servers operated by Google, including servers located outside India.
Where IP anonymization is enabled, Google Analytics is configured to truncate IP addresses in accordance with the applicable functionality and configuration of the service. The information is used to evaluate website usage, compile reports, and provide analytics services.
You may be able to restrict the collection of information through cookies by changing your browser settings or using available Google Analytics opt-out tools.
For further information, please refer to:
Our Platform may include social media features, such as the Facebook Like button. When you interact with these features, information such as your IP address and information about your visit may be transmitted to the relevant social media provider.
The social media provider may associate your interaction with your account on its platform, subject to its own terms and privacy practices.
We encourage you to review the relevant provider’s privacy policy to understand how your information is collected and used.
Our Platform is not specifically directed at children (i.e., individuals below the age of 18). We do not knowingly collect personal data from children unless such collection is permitted by applicable law and any required consent has been obtained.
We may obtain your personal data from the following sources:
We collect only such information as is reasonably necessary for the purposes described in this Privacy Policy.
We may collect and use your personal data for the following purposes:
a. To respond to your enquiries, requests, feedback, and other communications;
b. To send newsletters, information, and other communications that you have requested or subscribed to;
c. To operate, maintain, and improve the functionality and performance of our Platform;
d. To understand how visitors use our Platform, evaluate website traffic, prepare analytical reports, and improve the user experience;
e. To maintain website security, prevent misuse, and comply with applicable legal and regulatory obligations;
f. To manage our business communications and maintain appropriate records relating to interactions with you.
We will use personal information for the purposes for which it was collected or for other purposes permitted by applicable law.
We may contact you by email, telephone, or other communication channels using the contact details you provide to us.
Such communications may include:
You may opt out of newsletters or other promotional communications by using the unsubscribe mechanism provided in the communication, where available, or by contacting us at office.india@voestalpine.com.
We do not sell your personal data. We may disclose or make personal data available to third parties in the following circumstances, subject to applicable law:
a. To third-party service providers who assist us in operating, maintaining, securing, or analyzing our Platform and providing related services.
b. To analytics service providers, including Google Analytics, for the purposes described in this Privacy Policy.
c. When you interact with third-party social media features, such as the Facebook Like button, information may be transmitted to the relevant social media provider.
d. Where disclosure is required by applicable law, regulation, court order, or a lawful request from an authorized authority.
e. Where disclosure is necessary for legitimate business purposes and is permitted by applicable law.
Where personal data is transferred across national borders, we will comply with applicable legal requirements governing such transfers and implement appropriate safeguards where required.
We may store your personal data in electronic formats, either directly or through authorized service providers.
We will retain personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, including responding to inquiries, managing subscriptions, maintaining website functionality, complying with legal obligations, and resolving disputes. The applicable retention period may vary depending on the nature of the information, the purpose of processing, and the legal requirements applicable to the information.
Where personal data is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable law.
We take appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, destruction, or misuse. These measures may include access controls, appropriate internal procedures, and safeguards relating to third-party service providers.
However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect personal data, we cannot guarantee absolute security against every possible risk. To the extent permitted by applicable law, we shall not be liable for security incidents arising from circumstances beyond our reasonable control.
Your rights regarding your personal data depend on applicable data protection laws. Subject to those laws, you may have the following rights:
a. Right to Access
You may request information about the personal data we hold about you and details concerning how it is processed to the extent required by applicable law.
b. Right to Correction
You may request the correction or updating of inaccurate, incomplete, or outdated personal data that we hold about you.
c. Right to Erasure
You may request the deletion of your personal data where permitted by applicable law. We may retain certain information where retention is legally required or otherwise permitted.
d. Right to Withdraw Consent
Where we process your personal data based on consent, you may withdraw that consent subject to applicable legal requirements. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
e. Right to Grievance Redressal
You may raise concerns or complaints regarding our collection, use, storage, or processing of your personal data through the contact details provided in this Privacy Policy.
You may exercise your rights by contacting us at office.india@voestalpine.com or by writing to our office address provided below.
f. Right to Nominate
The right to nominate another individual to exercise your rights under applicable law in the event of your death or incapacity.
g. Right to Access Information
The right to obtain a summary of your personal data being processed and a description of the processing activities undertaken in relation to such personal data.
You are not obligated to provide and / or share any of your personal data with us at any point of time. Where you have provided your consent, you have the right to withdraw it at any time by notifying us at office.india@voestalpine.com.
If you choose to withdraw your consent or request deletion of your personal data, we will delete your personal data from our systems and subsequently, inform any third parties with whom your personal data may have been shared to delete such data, unless retention is required under applicable law.
You may contact our officer at office.india@voestalpine.com to exercise any of your rights under this Privacy Policy or through your account’s profile settings page.
If you believe your data protection rights have been violated, and you are not satisfied with our response to any concerns you have raised, you have the right to lodge a complaint with your local data protection board or authority, adjudicatory body, or any other relevant regulatory authority regarding our handling of your personal data.
If you have any questions or complaints regarding the processing of your personal data in India, or if you want to receive the Privacy Policy, please contact office.india@voestalpine.com.
We will endeavor to address your grievance within a reasonable period of time and, in any event, within 90 days from the date of receipt of the complaint. If you are not satisfied with our resolution of your grievance then you may have the right to escalate the matter to the Data Protection Board of India or competent authority depending on your jurisdiction.
For any questions regarding exercising your rights or the processing of your personal data, you may contact the officer authorized for this purpose at the following: office.india@voestalpine.com.
voestalpine High Performance Metals India Pvt. Ltd.
Office Address: 303/304, Shelton Cubix, Plot No. 87, Sector 15, CBD Belapur, Navi Mumbai – 400 614, Maharashtra, India.
CUSTOMER SUPPORT
Email: office.india@voestalpine.com
Telephone: +91 22 27577441
GRIEVANCE OFFICER
Name: Pradeep Pillai
Designation: Chief of Finance and People Officer
Email: pradeep.p@voestalpine.com
Telephone: +91 22 27577441