1.1 These terms (“E-Commerce Provisions”) apply to the online purchase of our products via our e-commerce platform https://www.voestalpine.com/highperformancemetals/india/en-in/ (“Platform”).
1.2 You will be transacting with the following entity VOESTALPINE HIGH PERFORMANCE METALS INDIA PRIVATE LIMITED, a company incorporated under the laws of India under Registration Number 402263, having its registered address at Survey No. 14/1-3, 17/1-3, Takai-Adoshi Rd, Village Honad, Khopoli, Raigarh(MH), Khalapur, Maharashtra, India, 410203 (hereinafter referred to as “Company”, “we“, “us“, “our“)
1.3 You can contact us by email at DSF.HPM.India@voestalpine.com, unless you are giving us a formal notice, in which case it should be sent to the address above.
1.4 These terms apply to the online purchase of our products via our e-commerce platform (“Platform”) to buyers of our products (“you”, “Customer” or “Customers”).
1.5 Any order placed via the Platform is subject to our General Conditions of Sale (“General Terms of Sale”) as well as these provisions for online purchases (“E-Commerce Provisions“). In the event of any inconsistency between the E-Commerce Provisions and our General Terms of Sale, the E-Commerce Provisions shall take precedence.
1.6 If you would like us to make any modifications, variations or supplements to these E-Commerce Provisions you must notify us and any modifications, variations or supplements must be agreed in writing by us and signed by a duly authorized signatory on our behalf.
1.7 We reserve the right to modify the E-Commerce Provisions at any time. The applicable version of the General Terms of Sale as well as of the E-Commerce Provisions shall be released with a version notice on the Platform and the version that will apply to each contract concluded in accordance with the terms of Section 3 below will be the version available on the Platform at the date the relevant contract is concluded. It is the responsibility of the Customer to check these terms before placing an order. We also recommend that the Customer keeps a copy of the relevant versions applicable to any contracts it enters into through use of the Platform.
2.1 We offer access to the Platform for selected and registered Customers only. The Platform is provided on an ‘as is’ basis and free of charge, unless we decide to restrict access or close down the Platform. We reserve the right to, also without notice, discontinue, change or expand at any time, temporarily or even permanently, any part or all of the services and products offered via the Platform.
2.2 If a Customer intends to place an order via the Platform, they must first apply for a registered account by filling out the registration form available on the Platform. The Customer also has to confirm the accuracy of the details provided. The Customer is not allowed to use another person’s identity to register for an account with us (including but not limited to misusing another person’s name, title, nickname, photograph, other identifiers, etc. in a manner that is likely to cause confusion. Your account information shall not contain illegal or harmful information and shall not violate applicable laws and regulations and shall not infringe the legitimate rights and interests of other citizens, and shall not be detrimental to social norms, etc.
2.3 The Customer may request to register their account via the registration form and choose a username as well as an access password. Upon acceptance of the registration by us, the Customer will be sent a registration confirmation to the e-mail address provided by them.
2.4 We reserve the right to deny or revoke any registration request or an existing registration without stating any reason. A revocation of an existing registration shall have no effect on any contracts already concluded but shall exclude the Customer from further online purchases. Any contracts already concluded shall be fulfilled by both parties.
2.5 The Customer shall be responsible for keeping his access data confidential and secure. Our Platform will verify whether an access password used matches a properly activated username. We shall not be obligated to perform any further verification. Therefore, any person that logs in at our Platform by using the Customer’s authorization details shall be deemed authorized by the Customer to render legally effective declarations in connection with all activities on the Platform and to conclude contracts on behalf of the Customer. The Customer shall bear all legal responsibilities for the activities conducted under his registered account, including but not limited to all legal liabilities that may arise from any data modification, payment, and other activities.
2.6 The Customer shall inform us immediately in case of loss, potential or suspected misuse of their password or account. On receipt of any such notification, we will disable the account during our ordinary business hours and provide Customer with new access data. However, the Customer understands and acknowledges that the Company can only verify whether the Customer ‘s verification information matches its records in the system and is not able to verify the true account owner. If the Customer’s account is stolen or its password is lost due to improper protection or for any other reason, the Customer will be solely responsible for the resulting losses, and the Company shall not be liable for any such losses.
3.1 The information on this Platform is not intended as advice on, or as a recommendation for, the purchase of our products. Except as expressly stated in our General Terms of Sale, all content and products provided on the Platform are provided on an “as is” basis and to the fullest extent permitted by law we exclude any terms, conditions, warranties or licenses, whether express or implied. All Customers are solely responsible for the appropriateness of the products offered on the Platform for its intended application and use. We do not warrant, either expressly or impliedly, that our products offered are fit for a particular purpose or shall meet your requirements. Customers are advised to conduct their independent research into individual products before proceeding to make an Offer.
3.2 The presentation of our products and services on the Platform is not an offer in the legal sense. An offer is made where a customer completes the order process on the Platform to buy the products specified in the order, subject to the General Terms of Sale (“Offer”). The Customer has the option to verify their order and correct any errors before submitting the Offer. The Customer is responsible for ensuring that their order is complete and accurate. The Offer of the Customer shall become legally binding by clicking on the “Order” button on the Platform. With submission of the order, the Customer can no longer modify it.
3.3 Upon receipt of an order, we will send the Customer, an automatic receipt confirmation via e-mail to acknowledge the Offer. Such receipt confirmation does not constitute any acceptance of the Offer. Our acceptance of any order will take place as described below in Section 3.4 below. The Customer acknowledges that the data provided by them (name, address, company register number or date of birth) may be – where justified by objective reasons- transferred to our third-party service provider in order to conduct a credit/solvency check. Where such data includes personal data, the Company shall process it in accordance with its privacy policy and the applicable data protection law.
3.4 We will confirm our acceptance of a Customer’s order in writing, by sending a separate order confirmation by email to Customers (“Acceptance”), which shall also include the final price subject to Section 4.2 and 4.4. The Acceptance will usually be issued within one business day after receipt of the order. Customers shall be bound by their order for a maximum of one week. We may accept orders only in part if the Customer has explicitly indicated that they are happy to accept a partial order when submitting their Offer. We are also entitled to refuse orders in part or in their entirety without stating a reason but in particular if the ordered product is unavailable. For the sake of clarity, where a customer does not receive an order confirmation from us but accepts delivery of the goods and retains them without intimating the Company that he has rejected them, then within ten days, this will be deemed as conclusive evidence of the Customer’s acceptance of the goods, the General Terms of Sale and E-Commerce Provisions and constitute a legally enforceable contract.
4.1 The prices for the ordered products are not generally displayed on the Platform for Customers that are not logged in. Where prices are displayed on the Platform (either where Customers are logged into the Platform or not) or in the automatic receipt confirmation, the relevant prices are only indications based on our experience of previous orders for the same products with, including without limitation, similar type, size, dimensions etc. Prices displayed on the Platform or in the automatic receipt confirmation are merely indicative and not confirmed by both parties; they are not final and subject to adjustment based on our review of the ordered products and costs incurred with producing the ordered products from available material or their delivery.
4.2 In the light of the above, Customers agree that the final price of each ordered product may deviate up to +/- 15% from the indicative price displayed on the Platform or in the automatic receipt confirmation. If our assessment of the order leads to a price increase of more than 15% in comparison to the price displayed on the Platform or on the automatic receipt confirmation, we will contact the Customer via email and ask for their explicit approval of the final price. In case of non-approval or no response from the Customer within three business days after our request, the Customer’s order is deemed as withdrawn.
4.3 The final prices for the ordered products are set forth in the Acceptance according to Section 3.4.
4.4 The delivery and shipping costs as indicated in the order confirmation or on the Platform shall be added to the final price and shall be the final amount (“Final Amount”). The actual delivery time depends on the chosen method and terms of delivery.
4.5 The Final Amount shall be due, unless otherwise agreed, in full and without deduction immediately upon Acceptance according to Section 3.4 thus upon conclusion of the contract and is indicated in the order confirmation.
4.6 The purchase price can be paid via advance payment, credit card or invoice (provided that the Final Amount is covered by the Customer’s order limits as resulting from the credit/solvency check according to Section 3.3). In the event of payment via credit card, we will debit the amount of the Final Amount upon Acceptance. In case of advance payment the total amount has to be paid within five business days upon Acceptance and must be received by us prior to the shipping of the products. Any delivery times as agreed in the General Terms of Sale shall start upon receipt of total payment, only.
4.7 Should debiting the Final Amount from Customer’s credit card be impossible for reasons in attributable to the Customer, we may require the Customer to effect pre-payment within such period as we may specify period before delivering the ordered goods.
5.1 We may offer selected Customers a fast delivery service of the ordered products (“Express Service“). The specific delivery times are indicated on the Platform or in the order confirmation. Such delivery times shall run from the date of the Acceptance. Express Service has to be separately selected by the Customer during the ordering process. Any charge for the Express Service shall be indicated on the Platform and in the Acceptance and shall form part of the delivery and shipping costs under Section 4.4.
5.2 In cases involving Express Service, the final price can be paid only via credit card or invoice, only. The provisions of Section 4 shall apply.
6.1 The warranty and liability as to the delivery of the ordered products and with regard to the general contractual relationship between The Company and the relevant Customer is governed by the applicable General Terms of Sale.
6.2 We are not obliged to provide IT infrastructure and will thus not be liable for any modification, suspension, or discontinuation of the Platform or the loss of any content. We also cannot guarantee that the Platform is available uninterruptedly. Temporary connection interruptions may occur. We reserve the right to do maintenance work at any time without prior notice.
6.3 The Customer also acknowledges that the internet may be subject to breaches of security and that provided personal data or other information may not be secure.
6.4 The Platform may contain links that allow access to third-party websites or services (“Third-Party Services “) that are not owned or controlled by us. Such Third-Party Services are governed by its own terms of use. We do not control Third-Party Services and are not responsible for their contents. We may thus not be held liable for the technical availability of Third-Party Services, their content, advertising, products and/or services.
7.1 These E-Commerce Provisions and any contract concluded through the Platform, and any dispute or claim arising out of or in connection with them, shall be governed by the laws of India.
7.2 In order to provide better services or to accommodate the changes in laws, regulations, technical conditions, product features, etc., we will modify this Agreement as and when we deem it necessary, and all modified contents shall constitute an effective part of this Agreement. Upon the modification of this Agreement, we will publish the updated version on the Platform and notified to the Customer.
7.3 All the disputes or claims arising out of or in connection with these E-Commerce Provisions, shall be governed by and construed in accordance with Indian law and parties irrevocably submit to are subject to the exclusive jurisdiction of Mumbai Courts only.
8.1 Unless expressly stated otherwise, all prices displayed on the Platform are exclusive of applicable goods and services tax (“GST”) and any other taxes or statutory levies applicable to the relevant transaction. Such amounts shall be payable by the Customer in addition to the Final Amount, to the extent not already included therein. The Customer shall provide accurate billing and tax registration details, including its GST registration details, where applicable.
9.1 The Company and The Customer are separate entities. Nothing contained in this Agreement shall constitute any form of express or implied guarantees or conditions to you, nor create or imply any agency, partnership, joint venture or employment relationship between the parties.
9.2 The Platform is intended solely for business customers purchasing products for purposes relating to their trade, business or profession. By registering for or using the Platform, you represent and warrant that you are acting in the course of your business and not as a consumer for personal purposes. Where you act on behalf of a company or other legal entity, you represent that you are duly authorised to bind that entity. We reserve the right to request reasonable evidence of your business status and authority to act on behalf of the relevant entity and to suspend or refuse access to the Platform where these requirements are not satisfied.
9.3 If any provision of these E-Commerce Provisions is held to be invalid, illegal or unenforceable, the remaining provisions shall continue in effect to the extent permitted by applicable law. A failure or delay by either party to exercise a right under these E-Commerce Provisions shall not constitute a waiver of that right. These E-Commerce Provisions, together with the General Terms of Sale and any other contractual documents expressly incorporated into the relevant order, constitute the contractual framework governing the subject matter addressed herein, subject to the applicable order of precedence. Nothing in these E-Commerce Provisions creates a partnership, joint venture, agency or employment relationship between the parties.
Version of November 2026