• You will receive friendly, courteous, prompt and efficient service at all times.
• We value the business that our customers provide.
• Our aim is to provide you with the products and service that enables us to add value to your business.
• We will conduct our business with absolute honesty and integrity.
• Our aim is to deliver our products to you when promised.
• We will communicate openly.
• We welcome any comments you may have which will improve our service.
• Our sales people are trained and determined in ensuring that your dealings with our company meet your expectations.
• Our staff are committed in following these customer care guidelines at all times.

• To offer the best possible service and commitment to our customers every single day.
• To establish long term partnerships with our customers.
• To ensure that our customers remain the centre of our attention.
• To remain the leaders in quality.
• To continue to regard our employees as our key asset.
• To work together to achieve success.
• To guarantee the highest standards of quality.

Promoting excellence in customer service at every level of voestalpine High Performance Metals (Australia) Pty Ltd   voestalpine High Performance Metals (Australia) Pty Ltd  and remembering that customers remain the centre of our attention.

Teamwork

Working together to achieve success.

Innovation

Encouraging new ways of doing things, which improves business performance.

Respect

In dealing with customers, suppliers and other employees, we do not use language or behaviour that offends, harasses, or unfairly discriminates.

Results

Profitability and financial stability is a sound base for growth and business development and as a means of establishing long-term partnerships with customers.

Trading Terms

voestalpine High Performance Metals (Australia) Pty Ltd  

TERMS AND CONDITIONS OF SALE

A. APPLICABILITY