eCommerce provisions

1. Scope of Agreement

  • voestalpine Specialty Metals Pte. Ltd., 25 Pioneer Crescent, 628554 Singapore, Singapore, [link] (“we“, “us“, “our“), provides selected Customers the opportunity of online purchase via our ecommerce platform [link] (“Platform“).
  • Any order placed via the Platform is subject to our general Conditions of Sale [link] as well as these provisions for online purchases (“E-Commerce Provisions“). In the event of any inconsistency between the E-Commerce Provisions and our general Conditions of Sale, the E-Commerce Provisions shall take precedence.
  • Modifications of and supplements to these E-Commerce Provisions require the written form. The same shall apply to a waiver of the written form requirement. Letters sent via e-mail, regular mail or fax shall in all other respects than modifications and supplements to these E-Commerce Provisions be qualified as written declarations within the meaning of these E-Commerce Provisions.
  • With each conclusion of a contract the then current version of the general terms and conditions as well as the E-commerce Provisions as accepted by the Customer when submitting its contractual declaration (see Pt 1 below) shall apply. This is regardless of Customer’s registration as per Pt 2.
  • We reserve the right to modify the E-Commerce Provisions at any time and unilaterally for future purchases. The currently applicable version of the general terms and conditions as well as of the E-Commerce Provisions shall be released with a version notice on the Platform.

2. Registration

  • We offer access to the Platform for selected and registered Customers, only. The Platform is provided as is and free of charge until revoked. We reserve the right to, also without notice, discontinue, change or expand at any time, temporarily or even permanently, any part or all of the services and products offered via the Platform.
  • If a Customer intends to place an order via the Platform, he has to first request acceptance for registration by filling out the respective form [link] on the Platform. The Customer confirms the accuracy of the details provided. The Customer agrees that the data provided by him (name, address, company register number or date of birth) are transferred to [name and address of the credit check organisation] as our service provider in order to conduct a credit/solvency check. This consent declaration may be withdrawn at any time. Subject to a positive solvency check, we may send the Customer a link to the registration form via e-mail in order to enable its registration.
  • Via the registration form, the Customer may place a request for registration and choose a user name as well as an access password. Upon acceptance of the registration by us, the Customer will be sent a registration confirmation to the e-mail address provided.
  • We reserve the right to deny or revoke any registration request or an existing registration without stating any reason. A revocation of an existing registration shall have no effect on contracts already concluded but exclude Customer from further online purchases. Any contracts already concluded shall be fulfilled by both parties.
  • The Customer shall be responsible for keeping his access data confidential. We can only verify whether the access password matches a properly activated user name. We shall not be obligated to perform any further verification. Thus, any person that logs in at our Platform by using the Customer’s authorization details shall be deemed authorized by the Customer to render legally effective declarations in connection with all activities on the Platform.
  • Customer shall inform us immediately in case of loss, potential or suspected misuse of its password. We will disable the account in due course during our business hours and provide Customer with new access data.

3. Placing an Order and Conclusion of Contract

 

  • The presentation of our products and services on the Platform is not an offer in the legal sense. The offer is made by the Customer by completing the order process on the Platform for the selected articles. The Customer has the option to verify his order and correct any errors before submitting the offer. The offer of the Customer shall become legally binding by clicking on the “Order” button. With submission of the order, the Customer can no longer modify it.
  • We will send Customer upon receipt of an order an automatic receipt confirmation via e-mail. Such receipt confirmation does not constitute any acceptance of the offer.
  • In case that we do accept Customer’s order, we will send a separate order confirmation (acceptance) which shall also include the final price subject to Pt 4.2. The acceptance will usually be issued via email within one business day after receipt of the order. Customer shall be bound to its order for maximum one week. We may accept orders only partially if the customer has explicitly chosen to accept a partial order when submitting its offer. We are also entitled to refuse orders partially or entirely without stating a reason, in particular in the event that the ordered product is unavailable.

4. Prices and Payment Terms

 

  • The prices for the ordered products are not generally displayed on the Platform for Customers that are not logged-in. Prices displayed on the Platform or in the automatic receipt confirmation are a price indication only based on our experience of orders with, including without limitation, similar type, size, dimensions etc. Prices displayed on the Platform or in the automatic receipt confirmation are not final and subject to adjustment based on our review of the ordered goods and possibilities to produce the ordered products from available material.
  • In the light of the above, Customer agrees that the final price of each ordered product may deviate up to +/- 15% from the price displayed on the Platform or in the automatic receipt confirmation. If our assessment of the order leads to a price increase of more than 15% in comparison to the price displayed on the Platform or in the automatic receipt confirmation, we will contact the Customer via email and ask for his explicit approval of the final price. In case of non-approval within three business days after our request, Customer’s order is deemed as withdrawn.
  • The final prices for the ordered goods are set forth in our order confirmation according to Pt 3.3.
  • The delivery and shipping costs as indicated in the order confirmation or on the Platform shall be added to the final price. The actual delivery time depends on the chosen method and terms of delivery.
  • The final price plus delivery and shipping costs shall be due, unless otherwise agreed, in full and without deduction immediately upon acceptance of the offer according to Pt 3.3 thus upon conclusion of the contract and is indicated in the order confirmation.
  • The purchase price can be paid via advance payment, credit card or invoice (provided that the final price is covered by the Customer’s order limits as resulting from the credit/solvency check according to Pt 2.2). In the event of payment via credit card, we will debit the amount of the final purchase price including the shipping costs upon conclusion of the contract. In case of advance payment the total amount has to be paid within five business days and must be received by us prior to the shipping of the products. Any delivery times as agreed in the general terms and conditions shall start upon receipt of total payment, only.
  • Should debiting the final price from Customer’s credit card be impossible for reasons in Customer’s sphere, we may request the Customer to effect pre-payment within a suitable period before delivering the ordered goods.

5. Express Service

 

  • We may offer selected Customers a fast delivery service of the ordered products (“Express“). The specific delivery times are indicated on the Platform or in the order confirmation. Express has to be separately selected by the Customer during the ordering process.
  • In case of Express delivery, the final price can be paid via credit card or invoice, only. The provisions of Pt 4 apply.

6. Warranty and Liability

 

  • The warranty and liability as to the delivery of the ordered products and with regard to the general contractual relationship is governed by the applicable general terms and conditions.
  • We are not obliged to provide for certain IT infrastructure and will thus not be liable for any modification, suspension, or discontinuation of the Platform or the loss of any content. We can thus also not guarantee that the Platform is available uninterruptedly. Temporary connection interruptions may occur. We reserve the right to do maintenance works at any time without prior notice.
  • The Customer also acknowledges that the internet may be subject to breaches of security and that provided personal data or other information may not be secure.
  • The Platform may contain links that allow access to third-party websites or services (“Third-Party Services“) that are not owned or controlled by us. Such Third-Party Services are governed by its own terms of use. We do not control Third-Party Services and are not responsible for its contents. We may thus not be held liable for the technical availability of Third-Party Services, their content, advertising, products and/or services.

7. Data protection

 

  • Dealing sensitively with Customer data is of the greatest importance for us. The collecting, processing and use of Customer data is based on the applicable legal requirements.
  • By clicking the respective checkbox in the registration process, Customer explicitly agrees that we use his contact details (name and e-mail address) to send Customer e-mails (newsletters) about our special offers as well as new products and services. Customer can revoke this consent declaration at any time (eg via email). If Customer forwards our newsletter to third parties, Customer is obliged to obtain the consent of the recipient prior to sending (opt-in). Customer is obliged to indemnify, defend and hold us harmless from and against any and all third party claims, damages, liabilities, costs and expenses (including attorneys’ fees and expenses). If the consent to process Customer’s personal data for advertising purposes is revoked, we will immediately stop sending further newsletters in due time.
  • Through the Customer’s request for invitation to register, the registration and subsequent use of the Platform, we collect the following information:
  • (Company) name and address;
  • User name and password;
  • Contact details;
  • Profile information (preferences, industry and other information the Customer freely provides us with);
  • Orders and order history;
  • Log files (IP address, browser type, referring/exit pages and URLs, number of clicks and how the Customer interacts with the Platform, domain names, landing pages/content, pages/content viewed);
  • User behaviour (Customer’s activity on the Platform, time and location of login) as well as account activity (de-activation, activation);
  • Communication between the Customer and us.

These personal data might also be collected via Cookies (please see below).

  • We will use Customer’s personal information and data listed above in order to (i) provide our services and the Platform (ii) carry out the orders made through the Platform, (iii) manage the Customer’s account and (iv) provide Customer service. In addition, your personal data will be used to (v) improve our Platform in order to provide better services.
  • We will not share the Customer’s personal data with others, unless it is required for the fulfilment of our obligations.

8. Cookies

 

  • As most websites, we use Cookiesprovided that the Customer has granted its consent to its use. Cookies are small text files that a website or its service provider transfer to a device’s hard drive through the web browser that enable the website’s or service provider’s systems to understand user preferences based on previous or current activity.
  • We mainly use (i) functional Cookies that are required for the operation of our Platform and (ii) Cookies that help us to compile aggregate data about site traffic and site interaction so that we can offer better site experiences. We may also use trusted third party services that track this information on our behalf.
  • We also use Google Analytics, which is a web analytics tool that helps us to understand how visitors use our Platform. The following information is collected by Google Analytics: browser, type of gadget, model of gadget, location, country, city, service provider, screen resolution (on mobile), time on website, language, operating system, visited pages on website. Further, we also use Salesforce Marketing Cloud to track user behaviour on the Platform. This service is provided by Salesforce.com, Inc and collects the following information (in addition to data being collected and analysed by Google Analytics):
  • Products viewed
  • Visitor’s location
  • In-site search
  • Active sessions
  • Number of countries
  • Average time on site
  • Referring sites
  • Carts abandoned
  • Products purchased
  • Identified vs. anonymous users (identified via Marketing Cloud in connection with Cookies)
  • Email conversion tracking
  • Visitor path – click- and browsing behaviour
  • IP-address, language, region and device.
  • The information generated by Cookies about the use of the Platform (including IP address) may be transmitted to and stored by Google/Salesforce on servers outside of Singapore, including the USA. Customer acknowledges and agrees that the laws of such countries do not necessarily provide for an adequate protection of Customers’ personal data compared to Customer’s country of domicile/location. Google and Salesforce use the information to examine the Platform’s usage, prepare reports on the Platform’s activities and to offer other optional services. Google and Salesforce may supply this information to third parties if Google/Salesforce is legally required to, or if third parties process the information on Google’s/Salesforce’s behalf.
  • The Customer may withdraw the consent declaration to the use of Cookies at any time for the future. Further, the Customers can choose to have their computer warn them each time a cookie is being sent, or they can choose to turn off all cookies through the browser settings. Furthermore, you can prevent Google’s collection and use of data generated by the cookie and related to your use of the Site (including your IP address) by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en. As an alternative for browsers regarding mobile devices, you can prevent the collection of data by Google Analytics by clicking the following link: <a href=“javascript:gaOptout()“>deactivate Google Analytics </a>. For further information on terms of use and data protection/privacy, please see http://www.google.com/analytics/terms/us.html or https://support.google.com/analytics/answer/6004245?hl=en.
  • If you have any further questions on the use of your personal data, please contact:
    voestalpine Specialty Metals Pte. Ltd., 25 Pioneer Crescent, 628554 Singapore, Singapore, [link]

Version as of April 2018

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