Quality objectives of VAE

... customer satisfaction 

Keeping the satisfaction of our customers with the products and services of the VAE group as well as meeting the customer’s requirements regarding expert advice and presale and after sale services.

Adherence to delivery schedules  

Keeping agreed upon dates of delivery and communicating with the customer in good time in case of recognizable deviations. In a first step it is necessary to design a monitoring system, to measure strengths and weaknesses of our affiliates, partners and suppliers and to advice them in their continual improvement efforts.

... we want to advance 

This means continual improvement of all activities. The first priority is to optimise the internal processes and to refine the communication between head office, production plant and external partners during manufacture.

... everyone contributes to VAE’s success 

Our executives are obliged to pass on the agreed quality objectives to their employees, to trace the fulfilment and to communicate openly with the employees during this continuous evaluation process. So that our employees are aware of their
contribution to the fulfilment of the quality objectives, the objectives will be carried top down to agree upon operational team objectives.
The meeting of the team objectives shall be measurable and the measures shall be easily found with our standard software tools.