Approach

voestalpine Railpro: dedicated to serving those serving rail

voestalpine Railpro has long been aware that client satisfaction means responding to needs fast, economically, and with imagination and inspiration. Over recent years the supply of hardware has given way to the supply of a combined package of hardware, logistics, service and know-how fully adapted to client needs. The voestalpine Railpro SLS philosophy, or Supply, Logistics and Services, is today the company's response to this. It was a result of careful listening to customers. While its heart is naturally hardware, it has been expanded to everything that contributes to maximum convenience for clients. It is a formula that also serves voestalpine Railpro suppliers by providing them with an additional powerful marketing and distribution arm.

Supply
More than 14,000 products of which many thousands in stock. Production planning is agreed and scheduled with suppliers to ensure 100% product availability. And products are increasingly prepared pre-assembled 'ready for installation' thus reducing investments and manning needs by clients and speeding up task completion on site. 


 

Logistics
Logistics service ensure that delay between ordering or emergency call, and delivery to site is at a minimum. Railpro offers new rail infrastructure logistics concepts from planning and optimizing programs, 1500 wagons, wagon rental, worktrains, strategic components, forward stocking and warehousing. Railpro manages all product flows to match contractor's schedules and working processes. Right product, right place, right time.

Services
Products are important, but back up services can be more so. voestalpine Railpro provides a wide range of support functions from advice, engineering and forward stocking, to temporary bridge rental, tracking and tracing systems, reverse logistics, system pre-assembly and pre-pick-pack delivery. The breakdown service is open 24 hours in 24.